返金ポリシー

Please contact us first if you are not satisfied with your purchase and we will do our best to make things right for our beloved customers!

By placing your order, you agree to our terms of service and are aware of our shipping, return & refund policy.

Returns

We have a 30 day return policy! Contact us within 30 days of receiving your order to submit a return request for refund/exchange.

Refunds

We can not issue refunds once the order is already

in production
being prepared for shipment
or has been shipped

However, if you contact us within 24 hours after placing the order, we may be able to cancel your order and issue a refund.

Please ensure that all details within your shipping address are correct before placing an order. An order confirmation email will also be sent after placing an order to confirm all order details. Orders that have failed delivery due to shipping address issues outside of our control are not eligible for reshipment or refund.

Returns

If there is an issue with your product and you would like to return your product for a refund, you must contact us first. Please provide the following details when submitting a return request:

Full name and order number (#0000)
Describe the issue with the product(s).

Return packages must include a note with the customer's full name and order number. If the note is missing it may result in a delayed refund/exchange. Once your return is received and accepted, the refund/exchange order will be processed.

*** You will be responsible for paying for your own shipping costs for returning your item(s). Please note that returned products must be unwashed/undamaged and have any, and all, tags still attached.

If you are returning an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item but we will honor the return package's tracking number if it shows it has been delivered.https://omelement5.com/pages/return-refund-policy

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Late or missing refunds

If you haven’t received a refund within 7 business days:

First check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.