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Política de reembolso

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label that you will receive by email.
  4. Send all items back to us using the label provided.

Be mindful of our return policy below. Items sent back to us without first requesting a return will not be accepted. 

If you’re looking to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must  be returned in original product packaging if applicable. 
  • Returned items must have no visible signs of wear or use.

You can also contact one of our gurus@omelement5.com and we’ll send you a return shipping label, as well as instructions on how and where to send your package.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or personalized items), and personal care goods (such as used water bottles etc.) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.